Refund Policy

1. The short version

If a paid course is not what you expected, tell us within 14 days of purchase and we will refund it, provided you have completed less than 30% of the material.

2. Subscriptions

Subscriptions can be refunded in full within 7 days of the payment being approved, as long as you have not downloaded certificates or completed a paid course in that period.

After 7 days a subscription runs to the end of its period. Because we never charge automatically, there is nothing to cancel — you simply do not submit the next payment.

3. Payments we could not verify

If your payment was rejected, no money has reached us — nothing needs refunding. Check the reason given on the order and resubmit with the correct receipt.

If money left your account but the order was rejected, send the transfer reference to payments@skaibothub.com and we will trace it.

4. What is not refundable

Some things cannot be reversed once used.

• Courses where you have completed 30% or more of the lessons.
• Purchases older than 14 days, unless the material is faulty or was withdrawn.
• Certificates that have already been issued and verified by a third party.

5. How to request one

Open Wallet → Payment history, find the order, and use Request refund. Or email payments@skaibothub.com with your order reference.

Approved refunds are returned by the same route you paid, usually within 5 to 10 business days depending on your bank.